Return Exchange & Refund Policy
Customer satisfaction is our top priority. We kindly remind you to thoroughly read our return and refund policy. If you encounter any product-related issues during your purchase, please communicate with us so we can work together to find a feasible solution.
Return & Exchange
Customers can request returns, exchanges within 14 days of receiving their products. Please note that orders exceeding this return window will not be eligible for such requests.
The following situations do not qualify for returns or exchanges: (1) Ordered the wrong item by mistake, but we have deliver the correct item based on your order; (2) Change of mind or no longer wants the item; (3) Customized products are not returnnable.
If there do have product defects and need to return or exchange, please submit your request through our service email (service@h2happyshop.com), providing the defects discreption along with your order details.
When returning items, please ensure they are packed properly in their original packaging.
Damage problems
We thoroughly inspect all items before shipment. If you receive a product that is damaged during transit, please contact our customer service email (service@h2happyshop.com) within 24 hours of receiving the item. Include a description and photos of the damage for our reference. After 24 hours, we will consider the delivered product free from damage.
Refund
For reasonable return or exchange requests, we will process the exchange shipment or refund within 7 working days of receiving the returned item. However, please be aware that if return or exchange is not cause by product defects, customers need to responsible for the shipping costs associated with returns and exchanges.
For orders that cannot be delivered due to an incorrect address or unpaid customs fees, and we received returned package, we will need to deduct the shipping fees when we processing the refund.
Once the refund is processed, we will contact you with notifications. All refunds will be issued via PayPal.
By placing an order with H2 HappyShop, you agree to the terms outlined in this policy.